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Return Policy

Returns Policy

If you are not 100% happy with your purchase, we will gladly accept your return and refund you within the 7 day Returns Policy period.

Criteria to return an item:

  • Returns should always be logged within 7 days of item being delivered.
  • The safety seal must not been broken.
  • The item being returned qualifies for return.
  • The item should be in its original packaging, with labels attached and untampered.

 

Non-returnable items:

We DO NOT ACCEPT returns on:

Any range (Tights, hosiery, leggings, shapewear,  all types of socks) of Adrian or Cup of Sox where the security seals have been broken and the items appear to be used for hygiene reasons.

We do not accept returns on orders that are sent back to us exceeding the 7 day Returns Policy period.

No EFT refunds are given on gift vouchers. Another voucher will be issued to you.

*Special conditions apply in respect of returns of defective products

 

The Returns Procedure:

Step 1:

Once you log onto your Adrian SA account, you can immediately view all your orders by selecting the "View Button" . In your previous orders on your profile you can now   select "My Returns". Returns must be actioned within 7 days of receiving your goods.

Step 2: Once you click "Returns" select the reasons of return and submit. You will then receive a Return confirmation number.

Step 3:

If you are sending your parcel back to us via courier or registered mail, send us the name of the courier you used as well as the tracking number to adriansouthafrica2@gmail.com within 7 days. Please note the cost of the return is at your cost.

 

Please ensure that the item(s) are packed in the packaging they were received in, or that they are easily identifiable with the inclusion of the order number associated to that item.

Returns address: Unit 13 Groot Constantia, 25 Oribi street, Constantia Kloof, Roodepoort, 1709

 

Processing:

As soon as we receive your return we will contact you regarding your exchange and/or a refund.

 

Returns payment and insurance:

  • When paying via Credit Card we offer exchanges when possible or refund the card used to place the order.
  • When paying via EFT or Bank Transfer we can offer a full refund to your account, unless you prefer vouchers.
  • Though we generally cannot cancel your order, you can return it within 7 days.
  • For your protection we recommend that you insure your package against loss and damage and request a delivery confirmation.
  • We require that promotional free gifts, received with purchases, are returned to us when the purchased item is returned. Please ensure that you log a return for the free gift to ensure that your returns are processed speedily

 

Faulty or Defective Products:

All products (including certain non-returnable items) can be returned if they are faulty, not fit for their intended purpose or do not match the sample or description.These products need to be returned in their original packaging with all labels attached. Please contact our delightful Customer Loyalty team on adriansouthafrica2@gmail.com should you receive a faulty product and they will assist you with the process.

Defective products can be returned up to 6 months of delivery date by contacting our helpful Customer Loyalty team who will advise you accordingly.

A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed.

The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.

When returning a product after the 7 day standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilized during the period that it was in the customer’s possession.

Thank you for shopping at Adrian South Africa!